Dream | Design | Deliver

From window and door handles to hinges, weather strips and accessories, contact our team today to order your spare parts.

To keep your Rationel window and door products in good condition, it’s essential to replace worn parts when required.

We’ve made it easy to source the replacement parts you need.

You’ll need to supply the following details when ordering your spare parts:

  • Order acknowledgement number
  • Product position number

Where can you find these numbers?

If your unit has glazing, you’ll find the numbers on the spacer bar between the glass panels. If it doesn’t have glazing you’ll find the numbers on the silver ID tag which is in between the hinges when the unit is in the open position. Please see examples of these below:

Window Detail Locator

Rationel webshop - Tag

And then, simply fill out your details in the form below, and a member of our team will be in touch.

*Please note stores will need the information you provide in the form above in order to help you and proceed with your order and assist you in identifying the correct part.

If you would like to speak to a member of our team directly please call 01869 848181 ext 5 or email aftersalesservice@rationel.co.uk.